{"id":5104,"date":"2026-09-30T18:32:37","date_gmt":"2026-09-30T16:32:37","guid":{"rendered":"https:\/\/aquadev.aquacrom.eu\/?page_id=5104"},"modified":"2026-09-30T18:33:29","modified_gmt":"2026-09-30T16:33:29","slug":"privacy-aqmover-aqdesigner","status":"publish","type":"page","link":"https:\/\/aquacrom.eu\/de\/privacy-aqmover-aqdesigner\/","title":{"rendered":"Privacy AQMover AQDesigner"},"content":{"rendered":"
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Privacy Policy<\/p>

AQ Mover<\/p>

Version History<\/p>

Version 1.0: 2026-09-07: Applies to the AQ Mover mobile application for iOS and Android\u00a0 (\u201ethe app\u201d), published by Aquacrom Produkt Gy\u00e1rt\u00f3 \u00e9s Kereskedelmi Kft.<\/p>

  1. Who we are<\/li><\/ol>

    The data controller for anything described in this policy is:<\/p>

    • Aquacrom Produkt Gy\u00e1rt\u00f3 \u00e9s Kereskedelmi Kft. (\u201eAquacrom Kft.\u201d, \u201ewe\u201d) \u25cf Registered seat: Hungary, 9028 Gy\u0151r, Feh\u00e9rv\u00e1ri u. 75.<\/li>
    • Company registration number: 08 09 021290<\/li>
    • Tax number: 23147403208<\/li>
    • E-mail: info@aquacrom.eu<\/u><\/li>
    • Website: https:\/\/aquacrom.eu<\/li><\/ul>

      This policy covers the app only. Our website has its own privacy notice at https:\/\/aquacrom.eu\/privacy-aqmover<\/u>.<\/p>

      1. The short version<\/li><\/ol>

        During normal use, the app does not transmit personal data to Aquacrom or to any third\u00a0 party. It has no user accounts, analytics, advertising or background data transmission.<\/p>

        The app communicates directly with your Aquacrom pool-cover controller over Bluetooth.\u00a0 Information used by the app is stored locally on your phone or on the controller and is not\u00a0 automatically sent to Aquacrom.<\/p>

        Data leaves your phone only if you actively choose to send a diagnostics package to our\u00a0 support team using a mail or messaging app of your choice. In that case, the information you\u00a0 send, including your e-mail address or other contact details provided with your support\u00a0 request, may be processed by Aquacrom as described in Section 7.<\/p>

        1. What the app does<\/li><\/ol>

          AQ Mover is the companion app for the Aquacrom pool-cover controller. Over a Bluetooth\u00a0 Low Energy (BLE) link it lets you open, stop and close the cover, shows the controller\u2019s live\u00a0 readings (air temperature, humidity, battery voltage, cover position), draws charts from the\u00a0 history the controller keeps, manages the 433 MHz hand-held remotes paired to the\u00a0 controller, and adjusts a few controller settings.<\/p>

          1. Data stored on your phone<\/li><\/ol>

            The app stores three small settings in its private storage on your phone, so that it works\u00a0 conveniently the next time you open it:<\/p>

            What<\/strong><\/b><\/p><\/td>

            Why<\/strong><\/b><\/p><\/td>

            How to remove it<\/strong><\/b><\/p><\/td><\/tr>

            The Bluetooth identifier and\u00a0 name of the controller you\u00a0 last connected to (for\u00a0<\/p>

            example \u201eAquacrom\u00a0<\/p>

            AB12CD34\u2033)<\/p><\/td>

            To offer a one-tap reconnect\u00a0 instead of a new scan<\/p><\/td>

            \u201eForget device\u201d in the app\u2019s\u00a0 Settings screen, or uninstall\u00a0 the app<\/p><\/td><\/tr>

            Your chosen app language<\/p><\/td>

            To keep the language you\u00a0 selected<\/p><\/td>

            Uninstall the app<\/p><\/td><\/tr>

            Whether you have\u00a0<\/p>

            acknowledged the one-time\u00a0 safety warning<\/p><\/td>

            So the warning is shown\u00a0 only once<\/p><\/td>

            Uninstall the app<\/p><\/td><\/tr><\/tbody><\/table>

            \u00a0<\/p>

            \u00a0<\/p>

            Nothing else is written to your phone by the app. These settings never leave the phone. The\u00a0 app cannot read your contacts, photos, files, location or anything outside its own storage.<\/p>

            The Bluetooth pairing keys that secure the link to your controller are created and stored by\u00a0 iOS or Android, not by the app, and are removed when you forget the controller in your\u00a0 phone\u2019s Bluetooth settings.<\/p>

            1. Data stored on your controller<\/li><\/ol>

              The controller itself keeps a small history in its own memory so the app can draw charts and\u00a0 so our support team can diagnose faults. None of it is sent anywhere by the controller; it has\u00a0 no internet connection either.<\/p>

              • Sensor samples: <\/strong><\/b>air temperature, humidity and battery voltage, recorded every five\u00a0 minutes, kept for about six months and then overwritten.<\/li>
              • Cover events: <\/strong><\/b>when the cover was opened, closed or stopped and how, kept for the\u00a0 same period.<\/li>
              • Device event log: <\/strong><\/b>the last few hundred technical events (Bluetooth connections,\u00a0 remote-control signals, sensor health, motor actions). It records that a phone\u00a0 connected, not which one; it never contains your name, your phone\u2019s identity or the\u00a0 Bluetooth PIN.<\/li>
              • Paired remotes: <\/strong><\/b>the identifiers of the hand-held remotes you paired. \u25cf Settings: <\/strong><\/b>motor timeouts and similar technical values.<\/li><\/ul>

                This data is about the controller, not about you. Be aware, though, that a history of when a\u00a0 pool cover opens and closes can hint at when a property is in use. It stays on the controller\u00a0 and on the phone that reads it, and it is protected by the Bluetooth pairing PIN. Anyone who\u00a0 can pair with the controller can read it, so keep the PIN and the controller\u2019s location secure.\u00a0 Support staff can clear the controller\u2019s history for you; the app itself does not upload it.<\/p>

                1. Bluetooth permission<\/li><\/ol>

                  The app asks for Bluetooth permission because it cannot work without it. It scans only for\u00a0 Aquacrom controllers (devices advertising the Aquacrom service) and shows their name and\u00a0 signal strength so you can pick yours. On Android 12 and later the app declares that it does\u00a0 not use Bluetooth scanning to derive your location, and it requests no location permission on\u00a0 either platform. Connecting requires the six-digit PIN printed on your controller; the app\u00a0 never stores or logs that PIN.<\/p>

                  1. The diagnostics package (only when you send it)<\/li><\/ol>

                    If you have a problem, the Settings screen offers Send diagnostics. Nothing happens\u00a0 automatically: the app builds a zip file and then opens your phone\u2019s standard share sheet,\u00a0 and you choose where it goes \u2013 typically your mail app, addressed to info@aquacrom.eu.\u00a0 You can inspect the zip before sending it. It contains:<\/p>

                    • device.json: <\/strong><\/b>the controller\u2019s Bluetooth name and address, its clock, uptime, settings,\u00a0 sensor health, and the identifiers of the paired remotes;<\/li>
                    • sensor_data.csv: <\/strong><\/b>the sensor history described above;<\/li>
                    • state_history.csv: <\/strong><\/b>the cover-event history described above;<\/li>
                    • system_log.txt: <\/strong><\/b>the device event log described above.<\/li><\/ul>

                      The package is designed not to contain your name, e-mail address, phone identifier or\u00a0 location. However, controller identifiers and usage history may become personal data when\u00a0 associated with your support request.<\/p>

                      When you send the package by e-mail, we receive your e-mail address and any information\u00a0 you include in your message, and our e-mail provider processes the message on our behalf.<\/p>

                      • Purpose: <\/strong><\/b>to diagnose and fix your controller and to improve the product. \u25cf Legal basis: <\/strong><\/b>our legitimate interest in providing support you asked for (GDPR Art.\u00a0 6(1)(f)), and where you are our customer, the performance of our contract with you\u00a0 (Art. 6(1)(b)).<\/li>
                      • Who sees it: <\/strong><\/b>Aquacrom support and engineering staff. We do not sell it or share it\u00a0 with anyone else, other than the service providers that host our e-mail Microsoft 365. \u25cf Retention: <\/strong><\/b>until your case is closed and for 24 months afterwards, after which the\u00a0 message and the package are deleted. Extracted, non-identifying technical findings\u00a0 may be kept longer in our engineering records.<\/li><\/ul>
                        1. What we do not do<\/li><\/ol>

                          The app has no user accounts, no analytics, no crash reporting, no advertising, no tracking,\u00a0 no cookies, and no network connection of any kind. It does not use your camera,<\/p>

                          microphone, location, contacts, photos or files. We do not receive any information about how\u00a0 you use the app.<\/p>

                          1. Demo mode<\/li><\/ol>

                            \u201eTry demo mode\u201d on the welcome screen simulates a controller entirely on your phone.\u00a0 Demo data is invented and nothing is stored or sent.<\/p>

                            1. Links and app stores<\/li><\/ol>

                              The app contains a link to aquacrom.eu, which opens in your browser and is covered by the\u00a0 website\u2019s own privacy notice. Apple and Google may show us aggregated, anonymous\u00a0 statistics about downloads and crashes if you have opted in to sharing them with developers\u00a0 in your phone\u2019s settings; those are governed by Apple\u2019s and Google\u2019s privacy policies, not\u00a0 ours.<\/p>

                              1. Children<\/li><\/ol>

                                The app controls motorised equipment and is intended for adults responsible for a pool\u00a0 installation. It is not directed at children, and we do not knowingly process children\u2019s data.<\/p>

                                1. Security<\/li><\/ol>

                                  The Bluetooth link between the app and the controller is encrypted after PIN pairing. The\u00a0 app keeps its settings in storage that other apps on your phone cannot read. We never\u00a0 transmit your data, so there is no server holding it. The residual risk is physical: whoever has\u00a0 your unlocked phone or can pair with your controller can operate the cover and read its\u00a0 history.<\/p>

                                  1. Your rights<\/li><\/ol>

                                    Under the GDPR you may ask us to access, correct, delete or restrict the personal data we\u00a0 hold about you, object to processing based on our legitimate interest, and receive a copy of\u00a0 data you gave us. In practice, the only personal data we can hold is what you sent us in a\u00a0 support request; everything else lives only on your own phone and controller, where you\u00a0 control it directly (see sections 4 and 5).<\/p>

                                    Write to info@aquacrom.eu or to the postal address above. We answer within one month. If\u00a0 you are unhappy with our answer you may complain to the Hungarian supervisory authority,\u00a0 the Nemzeti Adatv\u00e9delmi \u00e9s Inform\u00e1ci\u00f3szabads\u00e1g Hat\u00f3s\u00e1g (NAIH), 1055 Budapest, Falk\u00a0 Miksa utca 9\u201311, https:\/\/naih.hu, or to the authority of your own EU country.<\/p>

                                    1. Changes<\/li><\/ol>

                                      We will update this page when the app\u2019s behaviour changes. The version and date at the top\u00a0 tell you which edition you are reading; material changes will also be mentioned in the app\u2019s\u00a0 release notes.<\/p>

                                      1. Contact<\/li><\/ol>

                                        \u00a0<\/p>

                                        Aquacrom Produkt Gy\u00e1rt\u00f3 \u00e9s Kereskedelmi Kft. \u00b7 Hungary, 9028 Gy\u0151r, Feh\u00e9rv\u00e1ri u. 75.,\u00a0 info@aquacrom.eu<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                                        Privacy Policy AQ Mover Version History Version 1.0: 2026-09-07: Applies to the AQ Mover mobile application for iOS and Android\u00a0 (\u201ethe app\u201d), published by Aquacrom Produkt Gy\u00e1rt\u00f3 \u00e9s Kereskedelmi Kft. Who we are The data controller for anything described in this policy is: Aquacrom Produkt Gy\u00e1rt\u00f3 \u00e9s Kereskedelmi Kft. (\u201eAquacrom Kft.\u201d, \u201ewe\u201d) \u25cf Registered seat: […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5104","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/pages\/5104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/comments?post=5104"}],"version-history":[{"count":0,"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/pages\/5104\/revisions"}],"wp:attachment":[{"href":"https:\/\/aquacrom.eu\/de\/wp-json\/wp\/v2\/media?parent=5104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}